Milana Espresso respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and protect your personal information when you visit our café, website, or interact with us online.

1. Information We Collect

We may collect the following types of information:

• Personal details you provide (e.g., name, email address, phone number).
• Payment details when making purchases (securely processed through trusted providers).
• Booking/reservation details (e.g., date, time, number of guests).
• Online activity if you visit our website (cookies, IP address, browsing behaviour).
• Feedback or enquiries you share with us.

 

2. How We Use Your Information

We use your personal information to:

• Process orders, reservations, and payments.
• Provide you with updates, promotions, and special offers (if you have opted in).
• Improve our products, services, and customer experience.
• Respond to your questions, feedback, or complaints.
• Comply with legal and regulatory obligations.

 

3. How We Store and Protect Your Information

• We store personal information securely, either electronically or in hard copy.
• We use appropriate security measures (such as password protection and encryption) to prevent unauthorised access.
• Only authorised staff have access to your personal data.

 

4. Sharing Your Information

We do not sell or rent your information.
We may share information with:

• Trusted third-party service providers (e.g., payment processors, booking systems, email providers).
• Regulators or law enforcement if required by law.

 

5. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience, analyse traffic, and provide personalised content. You can adjust your browser settings to disable cookies if you prefer.

 

6. Marketing Communications

If you opt in to receive marketing emails or SMS, we may send you news, promotions, and updates. You can unsubscribe at any time by clicking the link in the message or contacting us directly.

 

7. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Please contact us using the details below.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Milana Espresso
2 Southbank Blvd, Southbank VIC 3006
Email: nicholas@milanaespresso.com.au
Phone: 0412 825 589

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.