Welcome to Milana Espresso. By visiting our café, using our website, or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

• These Terms & Conditions apply to all customers of Milana Espresso.
• We may update these terms from time to time, and the latest version will always be available on our website.

 

2. Café Service

• We aim to provide the best possible service, but menu items, prices, and opening hours may change without notice.
• All food and drinks are subject to availability. If an item is unavailable, we will do our best to offer an alternative.
• Please let us know of any dietary requirements or allergies when placing your order. While we take care, we cannot guarantee that our products are completely free from allergens.

 

3. Online Orders & Bookings

• Online orders and reservations (where available) are subject to confirmation.
• Payment must be made in full at the time of order unless otherwise agreed.
• Cancellations or changes to bookings should be made as early as possible.

 

4. Payments & Refunds

• We accept cash, EFTPOS, and major credit/debit cards.
• All prices are listed in Australian Dollars (AUD) and include GST where applicable.
• Refunds are only provided as required by Australian Consumer Law. If you are unhappy with your purchase, please speak to our team and we will do our best to resolve the issue.

 

5. Gift Cards & Promotions

• Gift cards and vouchers are valid until the expiry date shown and cannot be redeemed for cash.
• Promotions, discounts, and special offers are subject to availability and may change or end without notice.

 

6. Website & Social Media

• Content on our website and social media channels (including images, menus, and branding) is owned by Milana Espresso and must not be copied, reproduced, or distributed without our permission.
• We are not responsible for third-party websites linked from our website or social channels.

 

7. Limitation of Liability

• To the fullest extent permitted by law, Milana Espresso is not liable for any loss, damage, or injury arising from the use of our services, except as required under Australian Consumer Law.

 

8. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Milana Espresso
2 Southbank Blvd, Southbank VIC 3006
Email: nicholas@milanaespresso.com.au
Phone: 0412 825 589